Impact Mystery Shopping Ltd.

Company details

Mystery Shopping using telephone agents both making and receiving calls Mystery Shoppers visiting in person and making face to face enquiries transacting purchases, making complaints, completing service visits and so on. Mystery shopping various parts of your organisation by letter Mystery Shoppers contacting you via the web Mystery Shopping you via email Conducting secret shopping enquiries via fax (although this is getting more and more antiquated and unusual to be honest!) providing recordings - both audio and video of all types of mystery shopping events (subject to some ICO and Market Research Society guidelines) for you and your organisation to benchmark you and your competitors to execute research to undertake customer satisfaction programmes

You know when you want to know something about a company? Are they the best fit, can you work together, are they demonstrating an ability to get under the skin of your business? How can you ascertain the answers to this from an "About Us" page on the internet? It's hard but the way we feel is best to let you know about who we are, what we do and how we do it is to talk to you either on the phone or in person.However, we're not on the phone right now and we're over the moon that you're looking at our website so here's the raison d'etre for Impact.We formed in January 2007 with the basic idea that we wanted to work hard, achieve the best results for our clients, deliver a cost efficient and robust service and yet, remarkably still have lives. 3 out of 5 of the key managers have young children and it is important to us that they have the flexibility to enjoy their jobs and their home lives. We figure that this makes for a happier and more productive staff.It's a very flat structure, everyone eventually reports to the Managing Director but has the autonomy to make decisions when they're needed. Staff work flexible hours and locations to suit. We all pull together as a team and it means the same to everyone to work hard. No promises are made to clients unless the team delivering give the go ahead.Every member of staff is selected for their skills in their relevant area but also because they are human beings who are available to interact personally with clients and agents alike. Perhaps it's an old fashioned approach. It works.We have a nationwide account management team who deal with you from the very inception of your enquiry right through to delivery and presentation. It's important to us to know that you feel that you can rely on us to work absolutely in partnership with you. Rather than bang on about ourselves, our clear skills in business intelligence and in many diverse industries; we spend time listening to you to enable us to deliver exactly what you want. We've got highly specialised experience in this very specific area of customer service assessment and performance management. For smaller independent businesses, you might like to consider piggy backing on the experience we've gained working for others very much like you and saving money on set up fees and tailored presentations. For mid to large size companies, we feel that the best approach is to ensure that every aspect of your programme is made to measure.

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Listing added: Jun 23, 2008

Contact Information


Opening Hours

  • Monday 9:00-17:00
  • Tuesday 9:00-17:00
  • Wednesday 9:00-17:00
  • Thursday 9:00-17:00
  • Friday 9:00-17:00
  • Saturday Closed
  • Sunday Closed


No Specials

Impact Mystery Shopping Ltd. have not specified any specials at this time

Green Tab

Impact Mystery Shopping Ltd. did not specify any actions it takes to fight global warming.

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